Nanak Wireless · Customer care
Returns & exchanges
We want you to feel confident with your purchase. If something is not right, contact us within the return window so our team can help with next steps.
Before you request
Contact us within 7 days after receiving your product. Please include your order number and a brief description of the issue. Keep the device and included accessories together while your request is reviewed.
How to start
Reach out to our customer care team before sending anything back. We will review your request and provide instructions, including any return authorization and shipping details that apply. Please wait for those instructions before mailing your item.
Refunds & exchanges
Once an approved return is received and inspected, we will contact you with the outcome and explain any eligible refund or exchange options. Refund timing may depend on your payment provider. Specific eligibility, shipping costs, and exclusions should be confirmed with our team.
20% Restocking fee may apply on eligible returns.
Need help? Contact our customer care team and include your order number so we can assist.